Customer Success Manager

Sameday is a startup focused on helping home service businesses improve customer engagement through AI-driven solutions. They are seeking a highly motivated Senior Customer Success Manager to build client relationships, ensure satisfaction, and drive retention and growth.

Responsibilities:

• Serve as the main point of contact for key accounts, understanding their business needs and goals
• Develop and execute strategic account plans to drive customer success and satisfaction
• Collaborate with cross-functional teams to ensure timely and successful delivery of solutions to customers
• Proactively identify opportunities for upselling or cross-selling additional products or services
• Monitor customer health and engagement, address any issues or concerns, and escalate as needed
• Conduct regular business reviews with clients to review performance metrics and identify areas for improvement
• Stay up-to-date on industry trends and best practices to provide valuable insights to customers