Principal Product Manager - Maintenance

Samsara is a pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for improved operations. The Principal Product Manager will own a significant portion of the Maintenance product, driving the vision, strategy, and full product lifecycle while building relationships with customers and cross-functional teams.

Responsibilities:

• Become a domain expert in maintenance operations
• Build deep, lasting relationships with customers — maintenance directors, fleet managers, technicians — and translate what you learn into product conviction that the team can rally around
• Own the vision, strategy, and roadmap for your product area within Connected Asset Maintenance
• Define where we’re going, why, and in what order — balancing customer value, technical feasibility, and business impact
• Communicate it clearly to the team, to leadership, and to customers
• Drive the full product lifecycle from discovery and definition through design, build, launch, and iteration
• Set success criteria and stage-gates
• Ensure we ship on time and at the quality bar our enterprise customers expect
• Partner with Engineering and Design to build a world-class product
• Bring strong opinions on UX and workflow design
• Make crisp tradeoff decisions
• Use AI tools aggressively to accelerate research, spec writing, and prototyping — and raise the bar for the team
• Work cross-functionally with Sales, Customer Success, and Marketing to win strategic deals, drive adoption post-sale, and build the GTM playbook for a new product line
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements:

• 6+ years in a software product management role, with demonstrated experience building a new product or business from early stages
• A track record of deep customer engagement — building real relationships with customers and turning those insights into products that win
• Strong technical fluency — you can go deep with engineers on data models, APIs, and system architecture, and you establish credibility quickly
• Active use of AI tools in your day-to-day product work. You should be able to point to specific ways AI makes you faster and better today
• Proven ability to set product vision and roadmaps, and to ship products that deliver measurable business results on tight timelines
• Excellent communication skills — comfortable presenting to enterprise customers, senior executives, and cross-functional teams. Equally strong writing clear strategy documents and concise product specs
• Comfort navigating ambiguity and driving clarity. You don't wait for someone to tell you what to do — you figure it out and move
• History of working on successful B2B enterprise products and working directly with large customers ($100K+ ARR)
• Experience as a founder or at an early-stage startup where you wore multiple hats and owned outcomes end-to-end
• Bachelor's or Master's degree in a technical field