Datadog is a global SaaS business focused on enabling digital transformation and cloud migration. As a Director of Customer Success, you will lead teams, coach managers, and ensure customer satisfaction and retention through strategic account management and relationship building.
Responsibilities:
- Develop and maintain accurate team forecasts
- Coach and guide teams through renewal and expansion negotiations
- Take ultimate ownership of all account relationships and manage customer and team escalations
- Motivate teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis
- Invest in building a set of proactive managers that focus on effective communication both internally & externally
- Prioritize talent attraction, retention, and development; ultimately creating an ecosystem of high performing teams
- Manage competing priorities in an ever-changing environment, displaying prioritization