Director, Customer Success - LATAM

Datadog is a global SaaS business focused on enabling digital transformation and cloud migration. As a Director of Customer Success, you will lead teams, coach managers, and ensure customer satisfaction and retention through strategic account management and relationship building.

Responsibilities:

• Develop and maintain accurate team forecasts
• Coach and guide teams through renewal and expansion negotiations
• Take ultimate ownership of all account relationships and manage customer and team escalations
• Motivate teams that proactively foster customer relationships to achieve trust and revenue growth on a consistent basis
• Invest in building a set of proactive managers that focus on effective communication both internally & externally
• Prioritize talent attraction, retention, and development; ultimately creating an ecosystem of high performing teams
• Manage competing priorities in an ever-changing environment, displaying prioritization