Senior Business Development Specialist – Customer Operations (Telecom and Media)

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The Senior Business Development Leader will be responsible for driving strategic revenue growth for eClerx across Customer Operations clients by originating, shaping, and closing large, complex deals.

Responsibilities:

• Own end-to-end business development for assigned accounts and new logo pursuits, including pipeline creation, opportunity qualification, deal structuring, negotiation, and closure
• Drive consultative, value-based selling of eClerx solutions across banking operations, analytics, digital, AI, process re-engineering, and managed services
• Partner with CXOs and senior leadership stakeholders at client organizations to identify transformation opportunities aligned to cost reduction, productivity improvement, regulatory compliance, and customer experience enhancement
• Collaborate with internal solution design, delivery, and practice teams to build scalable, compliant, and outcome-driven proposals tailored to client needs
• Develop account growth strategies, including cross-sell and upsell of eClerx services
• Support governance of large client portfolios, including revenue forecasting, deal reviews, pipeline hygiene, and performance tracking
• Monitor industry trends, regulatory developments, and competitive landscape to proactively identify new business opportunities for eClerx
• Act as a trusted advisor and ambassador for eClerx, strengthening long-term client relationships and reinforcing eClerx’s market credibility

Requirements:

• At least 10 years of experience in business development, consulting, sales, or client services within Telecom or Media Services, preferably in ITES, KPO, or professional services environments
• Proven track record of originating and closing large, complex, multi-year deals involving transformation, outsourcing, analytics, or managed services
• Demonstrated ability to engage senior client stakeholders (CXO, EVP, SVP) with credibility and influence
• Experience working with global delivery models and collaborating with cross-functional teams across geographies
• Strong commercial acumen, analytical mindset, and excellent communication and stakeholder-management skills
• Valid work authorization status in the US
• MBA or equivalent advanced degree preferred; relevant certifications (Lean Six Sigma, AI, Mortgage, etc.) are an advantage