Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The Team

The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

The Role

The Principal Technical Consultant, Data & Integrations Specialist is the functional and technical expert of a customer engagement team – consulting with customers and configuring ServiceNow Data architecture & Integrations based on configuration best practices – all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures using ServiceNow’s Workflow Data Fabric capabilities to support AI solutions on the platform.

What you get to do in this role:

Devising and reporting on integration development plans and strategies.
Implement robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
Developing asynchronous messaging architectures, rule-based systems, and network architectures.
Coordinating activities with other developers to ensure that integration projects are completed on time.
Formulating strategies and designing architectures for systems integrations.
Ensuring that best practices in integration processes are followed by the organization.
Checking and correcting conflicts in data configurations and overlaps.
Maintaining the integrity and smooth functioning of the company's integration architecture.
Analyzing and improving current system integrations and migration strategies.
Identifying, debugging, and advising on system errors or architecture issues.

Qualifications

To be successful in this role, we need someone who has:

At least 5 years of configuration/development experience for complex, highly capable, integration technologies
Maintain at least 1 ServiceNow mainline CIS certifications or ServiceNow Certified Application Developer (CAD) certification
Strong Javascript skills with practical experience
Experience with Integration Technologies (Web Services (REST, SOAP, JSON), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
Expertise in data engineering, with practical experience in data ingestion tools, ETL processes, data modeling, storage solutions such as relational and NoSQL databases, and analytics platforms.
Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
Proven team builder and team builder
Analytical and problem-solving abilities
A keen eye for detail and the ability to spot and fix errors in complex code
Ability to perform tasks independently
Good presentation and report-writing skills
Up to 30% travel annually

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Senior Technical Consultant, Data & Integrations, Platform Products Expert Implementation Services

Key skills

About this role

Company Description

Job Description

Qualifications

Additional Information