Information Technology - Product Manager, SuccessFactors Performance Development

Alpha Consulting Corp. is seeking an expert Product Manager to oversee the SuccessFactors Performance module's operations and bi-annual projects. This role involves acting as the primary liaison between various teams, ensuring project milestones are met, and providing leadership and mentorship to a direct report.

Responsibilities:

• Act as the single point of contact (POC) and key liaison between the PD COE, Process Teams, and Digital Nexus, ensuring clear communication and alignment on all module-related activities
• Partner with the PD COE and other stakeholders to translate high-level business objectives into clear, actionable requirements for the Digital Nexus team and direct report
• Analyze and map current and future-state business processes to identify gaps, dependencies, and opportunities for simplification that can be executed by the delivery team
• Guide the creation and review of critical documentation (e.g., use cases, process flows, business requirements documents) to ensure quality and consistency
• Oversee and, when necessary, directly participate in the daily administration and operation of the module to guarantee stability and business alignment
• Own the end-to-end issue resolution process; act as the escalation point and key communicator for the business, and step in to directly assist with complex issues
• Manage the overall execution of the bi-annual Goal Setting and Year-End performance review projects and directly contribute to key deliverables to ensure success
• Oversee and actively participate in User Acceptance Testing (UAT), ensuring that the final solution is robust, aligns with business requirements, and is delivered with high quality
• Provide supervision, mentorship, and clear prioritization for a hands-on technical resource who performs the daily, in-module configuration and initial issue investigation
• Effectively delegate day-to-day operational tasks while remaining hands-on with critical project deliverables and complex issues to ensure nothing is missed

Requirements:

• SuccessFactors Performance Module Expertise: Direct, hands-on configuration and administration experience with the SuccessFactors Performance & Goals module
• Stakeholder Management: A proven ability to act as a trusted liaison and build strong relationships with business and technical teams
• Business Analysis Acumen: Demonstrated experience translating complex business needs into clear, documented requirements for a technical audience
• Project Execution: A track record of managing and participating in end-to-end system and operational projects, from requirements to delivery
• Leadership and Mentorship: Experience or aptitude for leading and mentoring technical resources, providing clear direction and prioritization