Client Engagement Manager - Blueflame AI (New York)

Blueflame AI is part of Datasite, a global center for facilitating economic value creation through innovative technology. The Client Engagement Manager will support customer use of the BlueFlame AI platform, manage implementations, and foster a superior customer experience through relationship building and collaboration with internal teams.

Responsibilities:

• Manage Implementations: Act as the point person for implementations of the platform with customers, ensuring that all features are correctly set up and functioning as intended
• Develop Customer Relationships: Build and maintain strong relationships with customers, acting as a point of contact for any technical questions or concerns regarding the implementation process
• Collaborate with Internal Teams: Work closely with other members of the Client Success team and, as needed, Engineering team to ensure that the platform meets technical requirements and is implemented seamlessly with customers
• Provide Training and Support: Provide training sessions and support to customers as needed during the implementation process
• Documentation: Write and maintain documentation for implementation processes and best practices to facilitate knowledge sharing within the team
• Stay Updated with Trends: Keep abreast of the latest trends and technologies in software implementation, including new frameworks, libraries, and tools