About this role
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. As a Social Media Intern on the Global Demand Generation team, you will support the planning and execution of social media content while gaining hands-on experience in digital marketing strategies.
Responsibilities:
- Support the planning and execution of organic social media content across key global platforms
- Create and draft engaging social media copy, including content that amplifies employee voices and brand storytelling
- Monitor social channels in real time to identify engagement opportunities and contribute to community interactions
- Analyze social media performance metrics and surface insights that help improve content and campaign effectiveness
- Participate in campaign planning sessions and help coordinate follow-ups across teams
- Collaborate with marketing, content, and brand teams to support integrated campaign execution
- Contribute fresh ideas during brainstorming sessions and help shape creative social strategies
- Provide operational support that keeps social media programs running smoothly and efficiently