Senior IT AI Automation Engineer

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners. They are seeking a Senior IT AI Automation Engineer to design, build, and operationalize intelligent automation and AI-powered capabilities across their IT ecosystem, improving service delivery and employee experience.

Responsibilities:

• Design, implement, and maintain RAG (Retrieval-Augmented Generation) pipelines using enterprise data sources such as documentation, knowledge bases, tickets, and logs
• Build and orchestrate agentic AI workflows for IT operations use cases, including:
• Automated incident triage and response
• Root cause analysis assistance
• Guided remediation and runbook execution
• Integrate LLMs (OpenAI, Anthropic, Microsoft) into secure, production-grade automation solutions using industry-standard frameworks
• Develop internal tools and services that augment IT teams, not replace them—focusing on reliability, observability, and trust
• Automate employee onboarding and offboarding workflows across identity, access, collaboration, and endpoint systems
• Create self-service capabilities that allow employees to request access, resolve common issues, and obtain answers without opening tickets
• Improve IT service delivery speed, consistency, and quality through intelligent automation and event-driven design
• Build and maintain automation using Python, REST APIs, and cloud-native services
• Design solutions using Microsoft Power Automate and related Power Platform components where appropriate
• Integrate with enterprise systems such as:
• Identity and Access Management platforms
• ITSM tools
• Cloud infrastructure (AWS and Azure)
• SaaS enterprise applications
• Ensure solutions are secure, scalable, observable, and maintainable
• Mentor system administrators and engineers in AI-assisted operations, automation design, and best practices
• Establish standards for:
• AI Ops
• Security and data protection
• Responsible AI usage
• Operational resilience
• Partner with IT leadership to identify high-value automation opportunities and prioritize initiatives that deliver measurable outcomes

Requirements:

• 8+ years of experience in IT infrastructure, operations, or engineering roles
• 3+ years of hands-on experience with AI/ML platforms, intelligent automation, RPA, or advanced workflow automation
• Strong proficiency in Python for automation and service development
• Experience building and consuming RESTful APIs
• Hands-on experience with Microsoft Power Automate (and related Power Platform components)
• Experience working in cloud environments (AWS and/or Azure)
• Practical experience integrating and operating LLMs (OpenAI, Anthropic, Microsoft) in enterprise scenarios
• Familiarity with modern LLM frameworks and orchestration patterns
• Strong systems thinking with the ability to connect business outcomes to technical solutions
• Excellent communication skills—able to explain complex AI and automation concepts to both technical and non-technical audiences
• A builder's mindset with a focus on reliability, security, and operational excellence
• Comfortable operating in an evolving environment where standards and patterns are actively being defined
• Experience designing agent-based architectures for operational automation
• Hands-on experience with knowledge retrieval systems, vector databases, or enterprise search
• Background in ITSM automation, incident management, or SRE-adjacent practices
• Experience improving employee experience (EX) through IT self-service platforms
• Familiarity with governance, risk, and compliance considerations for enterprise AI
• Prior experience mentoring teams through technical transformation initiatives