About this role
Foundever is a global leader in the customer experience industry, seeking a Remote Licensed Customer Service Representative. The primary role involves handling inbound calls regarding insurance policies, assisting customers with inquiries about coverage and billing, and managing a high volume of calls, particularly during military paydays.
Responsibilities:
- Handle inbound calls regarding customers' insurance policies
- Assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications
- Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month
- Focus solely on billing inquiries while awaiting state license
Requirements:
- Must be at least 18 years old
- High school diploma or GED equivalent required
- 1-2 years of relevant work experience
- Must have open availability during operating hours
- Ability to navigate system tools to search for answers & information
- Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
- Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
- Able to complete collegiate-level coursework to prepare for the state exam
- Strong organizational skills
- A hardwired high speed internet connection
- A quiet, distraction-free space is essential; webcam video presence will be required during training and production
- You'll need to use your own computer or tablet (excluding Kindle Fire Tablets)