Upmarket Solutions Engineer, Zoom Phone

Zoom Communications is seeking a Senior Solutions Engineer for their Upmarket segment, focusing on enterprise communications innovation. This role involves serving as a trusted technical advisor to large organizations, designing telephony solutions, and collaborating with various teams to enhance Zoom's telephony platform.

Responsibilities:

• Translating business objectives into comprehensive telephony solution strategies for enterprise customers
• Partnering with Sales Engineers, UCaaS Advisors, and specialists to align technical recommendations with customer needs
• Collaborating with product, architecture, and quality teams to test and validate new telephony features before production release
• Demonstrating advanced UCaaS and CCaaS solutions to technical and executive audiences
• Diagnosing and troubleshooting complex telephony and network configurations during proof-of-concept phases
• Influencing product roadmaps by sharing customer use cases and market insights with Product Management teams
• Delivering targeted demonstrations showcasing telephony integrations, AI-powered features, and workflow automations
• Creating and maintaining technical documentation to support solution delivery and sales enablement
• Mentoring team members on advanced telephony concepts and best practices

Requirements:

• Bringing 7+ years of experience in technical pre-sales or customer-facing engineering roles
• Demonstrating expert-level understanding of telephony technologies, including SIP, RTP, QoS, COS, codecs, and PBX architectures
• Applying strong knowledge of enterprise networking fundamentals: routing, switching, LAN/WAN, firewalls, TCP/IP (IPv4), DNS, and SBCs
• Understanding UCaaS and CCaaS market landscape, including competitors like Microsoft, Cisco, RingCentral, Amazon, and 8x8
• Collaborating effectively across departments—product management, QA, architecture, and customer success
• Communicating complex technical concepts in clear, business-relevant terms
• Thriving in dynamic, growth-oriented environments with a self-motivated and analytical approach
• Holding certifications such as MCSE, CCIE, or equivalent networking and telecommunication credentials