Manager, Strategic Customer Sales

ServiceTitan is the world’s leading software platform for the trades, powering the operations, growth, and customer experience of thousands of residential & commercial service and construction organizations. The Manager of Strategic Customer Sales will lead a team of sales professionals to optimize contract renewals and expand revenue through effective sales strategies and team development.

Responsibilities:

• Lead, mentor, and coach a team of Enterprise Account Executives focused on expanding revenue across ServiceTitan’s largest partners
• Develop a high-performance, metrics-driven sales culture with strong rigor around pipeline creation, prospecting, qualification, and closed business
• Reinforce and elevate a culture rooted in quota achievement, customer-centricity, and strong cross-departmental collaboration
• Provide ongoing training to elevate product knowledge, objection handling, BoB management, and consultative selling skills
• Build and maintain executive relationships, identify and manage upsell & expansion opportunities, and negotiate complex, multi-million dollar contract renewals with high-quality Enterprise clients
• Implement strategies to help reps balance strategic, long-term account plans with monthly, quarterly, and annual quota targets
• Drive consistent outbound motion, ensuring strong prospecting activity into large multi-location and high-revenue commercial service organizations
• Manage forecasting, BoB planning, and growth targets while ensuring high-quality CRM hygiene and sales process compliance
• Work often with critical business partners across Finance, Success, Implementation, Operations, etc. to collaborate on, maintain, and execute on detailed account plans to drive maximum value creation for ServiceTitan’s largest clients
• Work closely and collaboratively with Sales Engineers on complex requirements and integrations
• Work with our Pro Development Representatives to source business for strategic accounts and with important clients
• Support reps in high-value enterprise opportunities and 7-figure contract renewals, including discovery, executive alignment, ROI positioning, and multi-stakeholder deal navigation
• Articulate ServiceTitan’s value proposition for PE-backed multi-location, multi-trade contractors—empowering organizations to leverage AI to modernize operations, improve profitability, and optimize field performance
• Support pricing negotiations and facilitate collaboration with Legal, Finance, Product, Customer Success, and Implementation teams to drive successful outcomes

Requirements:

• Bachelor's degree or equivalent experience required
• 5+ years of B2B SaaS or ERP sales experience, including at least 2+ years in sales leadership (team lead, manager, or similar)
• Strong understanding of high-complexity sales & renewal motions, pipeline generation, and sales automation tools to scale team operations
• Demonstrated ability to lead teams navigating multi-stakeholder, multi-location enterprise deals
• Excellent communication, presentation, and executive-selling skills
• Ability to thrive in a fast-paced, high-growth environment with shifting priorities
• Strong analytical capability for forecasting, BoB planning, and pipeline management
• Willingness to travel for team meetings, customer visits, and industry events
• Proven experience leading or selling into complex home and commercial services organizations highly preferred