Field Service Engineer - Dallas

Linx Printing Technologies is launching direct sales and service operations in the United States and is seeking experienced Field Service Engineers to support their growing customer base. The role involves installing, servicing, repairing, and maintaining Linx’s coding and marking products, while ensuring high standards of technical support for customers across the US.

Responsibilities:

• Install & Maintain Equipment: Set up, service, and repair coding and marking systems at customer sites
• Respond to Breakdowns: Diagnose and fix issues quickly to keep customer operations running smoothly
• Deliver Great Service: Build trust with customers through clear communication, professional support, and effective problem-solving
• Travel to Customer Sites: Support customers primarily across Dallas and Houston, with 2–3 overnight stays per week
• Handle Service Calls: Manage field service requests promptly and professionally
• Document Work: Keep accurate records of service visits, repairs, and maintenance
• Support Linx Solutions: Help customers get the most from their Linx equipment, ensuring high standards of performance and reliability
• Initial UK-based training: New hires are expected to spend ~1–2 weeks in the UK at the start of onboarding for technical training on Linx equipment and methodology
• Extended ramp with field support: Following the UK training, additional on‑the‑job field time (UK and/or US) is expected, with an overall ramp of approximately six weeks before full autonomy

Requirements:

• Experience in a hands-on technical, service, engineering, or customer-facing field role
• A strong service mindset with a genuine desire to help customers succeed
• Comfort working independently, often on the road, as part of a growing US operation
• Valid US driver's license
• Willingness to travel regularly between Dallas, Houston, Austin and San Antonio including 2–3 nights away per week