oneserviceRemote
Field Service Engineer - Boston
United States of America
Full Time
4 weeks ago
$25 - $35 USD
No H1B
Key skills
Field serviceMolecular diagnostic instrumentationLife science instrumentationLaboratory workflowsPCRNGSMechanical systems diagnosisrepairElectronic systems diagnosisSoftware systems diagnosisWindows softwareNetworkingRCommunicationTime ManagementCollaborationSales
About this role
oneservice, Inc is the worldwide leader for third-party managed service solutions for the diagnostic, medical, and life science markets. They are seeking a Field Service Specialist/Engineer to install, maintain, and service diagnostic and life science instrumentation while providing exceptional customer support both on-site and remotely.
Responsibilities:
- Install new molecular diagnostic and life science instruments at customers' premises, ensuring functionality, proper installation, and compliance with specifications
- Perform routine and preventive maintenance to ensure optimal performance and minimize downtime
- Diagnose and troubleshoot mechanical, electrical, and software issues
- Provide on-site and remote technical support to quickly resolve equipment malfunctions
- Deliver thorough training to end-users on equipment operation, maintenance, and care
- Develop and update user manuals or training materials as necessary
- Record all service activities, including maintenance schedules, repairs, and customer interactions
- Prepare detailed service reports and share findings with customers and internal teams
- Work closely with technical support, sales, and R&D teams, providing feedback on instrument performance
- Participate in product demonstrations and trade shows as needed
- Ensure all work adheres to company policies, customer requirements, and industry regulations
- Follow health and safety guidelines during all service activities
Requirements:
- A Bachelor's degree or technical certification in Engineering, Electronics, Life Sciences, or comparable military or education/work experience
- At least 3 years of field service experience with molecular diagnostic or life science instrumentation
- Strong understanding of laboratory workflows and technologies, such as PCR or NGS
- Proficiency in diagnosing and repairing complex instrumentation involving mechanical, electronic, and software systems
- Familiarity with Windows-based software and networking
- Excellent communication and interpersonal skills for effective collaboration with customers and teams
- Strong organizational and time management abilities to handle multiple service requests
- Willingness to travel extensively (up to 75% overnight travel)
- Valid driver's license and passport for domestic and occasional international travel