Customer Marketing Manager

PagerDuty is a leader in Digital Operations Management, helping organizations deliver exceptional digital experiences. The Customer Marketing Manager will lead customer marketing programs and collaborate with various internal teams to create impactful technology stories that align with business objectives.

Responsibilities:

• Lead and work directly with internal and external teams on customer reference activities, including case studies, video testimonials, presentations, integrated campaigns, events, etc
• Be a trusted customer storytelling partner with the ability to interact clearly and concisely with PagerDuty corporate and product marketers, PR/AR, sales and customer success, field marketing – inside many departments and with professionals at all levels
• Demonstrate exceptional organizational skills to manage multiple concurrent customer marketing activities, content, and campaigns in a fast-paced environment
• Strong interpersonal skills to manage existing and enhance new relationships with customers
• Compelling storyteller who can create and deliver customized messaging to be utilized in various communication channels and target audiences
• Influence and manage programs that drive internal Sales adoption of our reference tool (ReferenceEdge)
• Leverage Salesforce and ReferenceEdge to manage customer nominations, track program progress, and report on key milestones

Requirements:

• A bachelor's degree in Communications, Marketing, or other related fields
• Minimum of 5+ years experience in B2B Customer Marketing/Advocacy
• Minimum of 2+ years experience creating customer stories
• Excellent writing, communication, and presentation skills
• Experience working with teams cross-functionally
• Demonstrated ability to create close alignment with sales