CUSTOMER SERVICE ASSOCIATE IV - HYBRID

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

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Job Overview

TE Connectivity's Customer Service Team interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. The team processes transactions via phone, internet and correspondence from customers and representatives.  Provide technical product support as needed and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Currently a Hybrid position with in-office presence required. (subject to change).

Job Requirements

• • Key point contact/liaison for customers within assigned territory

  • Management of Key Accounts

  • Oversee Customer Order Fulfillment within the order to cash process

  • Provide pricing and availability of material to customers

  • Process orders as needed and any required changes

  • Provide product data and technical information to customers

  • Work with TE employees to resolve delivery issues

  • Expedite and Escalate orders 

  • Process customer complaints 

  • Process and coordinate returns 

  • Resolve customer billing issues/residuals 

  • Process billing adjustments 

  • Backlog management

  • Case management within Salesforce

  • Work collaboratively with key internal departments to address customer issues

  • Provide support to Sales Managers and Manufacturer Representatives

  • Engage and collaborate with sales, product management, planning, pricing, and shipping

  • Identify opportunities to drive solutions and continuous improvements for customer satisfaction

What your background should look like

• High school diploma or equivalent is required
• Completion of an AA degree or equivalent is preferred
• 3 years of Account Management Experience
• Customer Success/Customer Relationship Management Skills
• SAP and Sales Force experience is preferred

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

 

COMPENSATION
•    Competitive base salary commensurate with experience: $46,800 – $70,200  (subject to change dependent on physical location)
•    Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
•    Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS
•    A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

 

EOE, Including Disability/Vets

 

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.