Service Delivery Associate Project Manager – CPE Swap

Ampstek is a global IT solutions partner serving clients across various regions, and they are seeking a Service Delivery Associate Project Manager to act as the single point of contact for customers regarding service delivery and order fulfillment. The role involves managing the overall order fulfillment process, ensuring an efficient service delivery experience, and handling multiple complex service orders.

Responsibilities:

• Customer-Centric Approach to Order Fulfillment
• Communication and Presentation Skills
• Organization Skills
• Project Management
• Collaboration skills
• Ability to analyze obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation
• Validate service order information to ensure accuracy and continuity with product model
• Ensures applicable revisions are within scope of project and do not impact customer commitment
• Ability to comprehend customer requirements and propose solutions based on product model and supported technologies
• Participates in special projects and performs other duties as assigned
• Ability to build and maintain solid working relationships with stakeholders
• Strong persuasive and communication skills
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers’ needs
• Consistently meet or exceed customers’ expectations
• Understand how to communicate difficult/sensitive information tactfully
• Demonstrate high level of commitment to customers’ success
• Respond to changes in customer expectations; monitors and uses customer feedback
• Ability to deal with a wide range of concurrent issues while remaining focused on delivery
• Ability to adapt behavior to fit into the culture of a particular organization
• Strong minded, will strive to achieve goals in a professional manner
• The will and commitment to win over all obstacles
• The personal motivation to succeed
• Manage all day-to-day operational aspects of project and scope
• Single Point of Contact regarding all facets of service delivery
• Lead internal teams/task forces
• Manage regularly scheduled status meetings with internal and external vendors, stakeholders, and Customer
• Resolve and/or escalate issues in a timely fashion or anticipate before the issue impacts project schedule and/or scope
• Ensure all required equipment, construction, permits, vendors, and customer readiness is in place to ensure a successful service implementation
• Ability to orientate and adapt to the client environment and to make the service delivery meet the business objectives

Requirements:

• Minimum of 1 year of project management experience
• Extensive knowledge of telecommunication services and order management
• Customer-Centric Approach to Order Fulfillment
• Communication and Presentation Skills
• Organization Skills
• Project Management
• Collaboration skills
• Ability to analyze obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation
• Validate service order information to ensure accuracy and continuity with product model
• Ability to comprehend customer requirements and propose solutions based on product model and supported technologies
• Ability to build and maintain solid working relationships with stakeholders
• Strong persuasive and communication skills
• Effectively communicate relevant project information to superiors
• Anticipate and react to customers' needs
• Consistently meet or exceed customers' expectations
• Understand how to communicate difficult/sensitive information tactfully
• Demonstrate high level of commitment to customers' success
• Respond to changes in customer expectations; monitors and uses customer feedback
• Ability to deal with a wide range of concurrent issues while remaining focused on delivery
• Ability to adapt behavior to fit into the culture of a particular organization
• Strong minded, will strive to achieve goals in a professional manner
• The will and commitment to win over all obstacles
• The personal motivation to succeed
• Manage all day-to-day operational aspects of project and scope
• Single Point of Contact regarding all facets of service delivery
• Lead internal teams/task forces
• Manage regularly scheduled status meetings with internal and external vendors, stakeholders, and Customer
• Resolve and/or escalate issues in a timely fashion or anticipate before the issue impacts project schedule and/or scope
• Ensure all required equipment, construction, permits, vendors, and customer readiness is in place to ensure a successful service implementation
• Ability to orientate and adapt to the client environment and to make the service delivery meet the business objectives