Call for Release - Customer Service Representative (Northeast) Remote

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. We are seeking a detail-oriented Customer Service Representative to coordinate the release and pickup of vehicles, ensuring accurate updates and providing outstanding customer service in a fast-paced remote environment.

Responsibilities:

• Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization
• Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal
• Use the “DeCode This” tool to search VINs and gather the necessary vehicle information
• Stay organized by keeping accurate notes in the system about each vehicle and all interactions
• Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily
• Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate
• Follow all Copart policies and guidelines to ensure quality and consistency in your work
• Help out with other tasks or assist teammates as needed
• Perform other duties as assigned by management

Requirements:

• Minimum of one year office support experience in a customer service role
• High school diploma or GED
• Great communication skills – you're comfortable speaking on the phone and writing clear, concise messages
• Typing speed of 45 WPM and familiarity with basic 10-key
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Strong attention to detail, great problem-solving skills, and the ability to multitask
• A professional virtual appearance with a quiet, distraction-free workspace
• Must be able to work occasional overtime
• Bilingual skills are a plus