Senior Technical Project Manager, Product Design & Delivery

BetterHelp is the world’s largest online therapy service, dedicated to making mental health care more accessible. As a Senior Technical Project Manager, you will oversee complex cross-functional product initiatives, ensuring efficient delivery and alignment across teams while fostering a culture of collaboration and continuous improvement.

Responsibilities:

• Own and operationalize end-to-end program delivery for complex cross-functional product initiatives spanning Product Design, Product Management, Engineering (including QA), and more; from intake, scoping, and research operations through development handoff, launch readiness, delivery follow-through, and retrospectives
• Implement and monitor operational metrics and program tracking systems that improve visibility into design progress, delivery timelines, capacity, and cross-team dependencies
• Identify process inefficiencies, delivery bottlenecks, and sources of friction across Product Design, Product Management, and Engineering, and implement improvements that accelerate delivery while improving quality and consistency
• Partner closely with Product Design leadership to plan, prioritize, and drive design initiatives across multiple teams, ensuring alignment to business priorities, delivery goals, team capacity, and organizational constraints
• Own the planning and facilitation of the Design team’s core execution touchpoints, including weekly delivery planning, milestone check-ins, dependency reviews, and retrospectives - reducing coordination overhead and helping Product Design leaders stay focused on higher-leverage work
• Drive timely decisions and make tradeoffs visible when priorities, scope, timelines, or technical constraints are unclear, helping teams maintain momentum and make informed choices
• Coordinate and operationalize user research initiatives, including participant recruiting, scheduling, vendor coordination, incentive tracking, and ensuring research insights are documented, organized, and accessible
• Establish and maintain clear documentation, workflows, templates, and operating procedures that support scalable collaboration across Product Design, Product Management, and Engineering
• Facilitate change management initiatives to support consistency across evolving team norms, processes, and organizational culture. Act as a champion for introducing greater structure and predictability for the organization
• Execute multiple projects simultaneously. You have demonstrated your ability to work through ambiguity and to create your own structure to move projects forward effectively

Requirements:

• 5+ years of experience in technical program management, design program management, product operations, or related roles, with a proven track record of managing complex cloud or mobile projects
• Strong understanding of software development lifecycles, system architecture, and modern technical frameworks
• Proficiency in project management methodologies, such as Agile, Scrum, Lean or Kanban
• Demonstrated ability to define project scope, manage resources, and deliver high-quality results on time and within budget
• Exceptional organizational and multitasking skills with the ability to manage multiple priorities simultaneously
• Excellent verbal and written communication skills, including the ability to convey technical concepts to non-technical stakeholders
• Proven problem-solving skills, with the ability to proactively identify risks and develop effective mitigation strategies
• Experience using project management tools (e.g., JIRA, Datadog, etc) and collaboration platforms (e.g., Slack, Confluence)
• Strong analytical mindset with a results-driven approach, using data to track performance and inform decisions
• Demonstrated ability to adapt quickly to changing priorities and requirements in a dynamic environment
• Proven track record of leading complex cross-functional initiatives with multiple stakeholders, dependencies, and competing priorities from planning through launch