Senior Infrastructure Engineer/SRE

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Senior Infrastructure Engineer/SRE will be responsible for designing, building, and advancing the core infrastructure to enable the engineering team to execute efficiently and securely.

Responsibilities:

• Partner with engineers to build dev tools that empower developer workflows and deployment infrastructure
• Ensure reliability of multi-cloud Kubernetes clusters and pipelines
• Metrics, logging, analytics, and alerting for performance and security across all endpoints and applications
• Infrastructure-as-code deployment tooling and supporting services on multiple cloud providers
• Automate operations and engineering
• Focus on automation so we can spend energy where it matters
• Building machine learning infrastructure that enables AI teams to train, test, and deploy on large-scale datasets

Requirements:

• 5+ years experience in DevOps, Site Reliability Engineering, Production Engineering, or equivalent field
• Deep proficiency with coding languages such as Golang or Python
• Deep familiarity with container-related security best practices
• Production experience working with Kubernetes, and a deep understanding of the Kubernetes ecosystem, including popular open-source tooling such as cert-manager or external-dns
• Production experience with Kubernetes templating tools such as Helm or Kustomize
• Production experience with IAC tools such as Terraform or CloudFormation
• Production experience working with AWS and services such as IAM, S3, EC2, and EKS
• Production experience with database software such as PostgreSQL
• Experience with GitOps tooling such as Flux or Argo
• Experience with CI/CD such as GitHub Actions
• Experience with GPU-enabled clusters is a bonus
• Production experience with other cloud providers such as Google Cloud and Azure is a bonus