Field Service Engineer - Apprentice

Block Imaging is a company that provides essential medical imaging equipment and services. They are seeking a Field Service Engineer Apprentice to gain hands-on experience and training in the installation, maintenance, and repair of advanced medical imaging equipment under the guidance of experienced engineers.

Responsibilities:

• Service, maintain, and repair medical imaging equipment at various customer locations
• Evaluate equipment performance, troubleshoot issues, and perform preventive maintenance, installations, calibrations, and repairs to ensure systems meet OEM specifications and customer expectations
• Diagnose and resolve electronic, mechanical, and network-related problems under the direction of senior engineers, continuously developing technical skills and industry knowledge
• Document service activities, procedures, and best practices; assist in training and educating end users on proper equipment operation and maintenance
• Communicate effectively with management and team members by providing project updates, reporting issues, and identifying opportunities for improvement
• Provide professional, courteous, and knowledgeable on-site representation of the company, maintaining strong customer relationships
• Support continuous improvement by sharing field feedback, contributing to process enhancements, and pursuing ongoing learning in new technologies and repair methods
• Other duties as assigned

Requirements:

• Demonstrates strong mechanical skills and a proactive, solution-oriented approach to troubleshooting using initiative and critical thinking
• Effectively sets goals, prioritizes tasks, and manages multiple projects while meeting deadlines and maintaining attention to detail
• Communicates clearly and professionally, both verbally and in writing, with strong active listening skills
• Builds and maintains positive working relationships with team members, customers, and vendors; fosters open communication and shared success
• Responds confidently and professionally to changing priorities and challenges, using sound judgment and maintaining composure
• Demonstrates a commitment to delivering exceptional service and ensuring customer satisfaction
• Holds self-accountable for high performance standards and consistently delivers quality work on schedule
• Proficient in Microsoft Excel, Word, Outlook, and internet research
• Skilled in using computer diagnostic software and hardware
• Accurate and efficient in database entry and management
• Self-starter who uses downtime productively and seeks opportunities to contribute
• Maintains a thorough understanding of safety procedures and adheres to all regulatory requirements
• Must possess a valid driver's license and maintain a safe driving record
• Must be 21 years of age or older to operate company vehicles
• Must successfully complete a Motor Vehicle Record (MVR) check, criminal background check, and drug screening
• Must pass a Department of Transportation (DOT) medical exam and, if required, a written test to operate rental trucks or fleet vehicles
• Must comply with on-the-job driver safety training when operating company or rental vehicles
• Exhibit the Block Core Values of Community, Respect, Integrity, Pursuit of Excellence, and Innovation
• Education: Associate degree in a technical discipline such as electronics, mechanical engineering, computer technology, or a related field
• Experience: Equivalent military training or experience in a technical specialty may also be considered
• Minimum of one year of hands-on mechanical and/or electrical experience
• Demonstrated mechanical aptitude through a combination of work experience and/or relevant training
• This position requires the ability to work independently with minimal supervision
• Frequent physical activities including bending, stooping, reaching, climbing, kneeling, and twisting
• Occasional lifting and/or pushing/pulling of equipment or materials weighing between 25 and 75 lbs
• Regular use of hands and fingers for keyboarding, phone work, and handling tools or components
• Periods of sitting for administrative tasks, documentation, and communication
• This position will involve up to 50 percent travel; flexibility to travel when needed is required
• Moderate noise levels are common; occasional exposure to loud noises may occur but typically does not require hearing protection
• Physical activity that often requires exposure to machinery
• Occasional exposure to hazardous materials; appropriate safety protocols and Material Safety Data Sheets (MSDS) are provided and must be followed