Sr. Production Support Engineer

Shyft6 is seeking a Senior Production Support Engineer to support and maintain AI-driven applications, data platforms, and client-facing solutions in a production environment. This role is responsible for ensuring system stability, performance, and reliability across various cloud and data ecosystems.

Responsibilities:

• Provide L2/L3 production support for applications, data pipelines, and AI-driven solutions
• Monitor system performance and respond to incidents, alerts, and service disruptions
• Perform root cause analysis (RCA) and implement fixes or coordinate with engineering teams
• Support data pipelines (ETL/ELT) and ensure accuracy of data feeding into reporting tools (Tableau, Power BI)
• Troubleshoot and resolve issues related to API integrations and microservices
• Support CRM integrations (DealCloud) and related data workflows
• Maintain and improve monitoring, logging, and alerting systems
• Execute runbooks and standard operating procedures (SOPs) for issue resolution
• Collaborate with development, QA, and data teams to ensure smooth deployment and production readiness
• Participate in on-call rotations and provide after-hours support as needed
• Identify opportunities for automation and process improvement within support operations

Requirements:

• 5+ years of experience in Production Support, Application Support, or Site Reliability Engineering (SRE)
• Strong experience supporting systems in AWS and/or Azure environments
• Experience troubleshooting data pipelines, ETL/ELT processes, and data-related issues
• Strong SQL skills for data investigation and validation
• Experience with monitoring and observability tools (e.g., Datadog, Splunk, New Relic, CloudWatch, Azure Monitor)
• Experience with API troubleshooting and microservices-based architectures
• Familiarity with incident management and ticketing systems (e.g., ServiceNow, Jira)
• Basic scripting or programming experience (e.g., Python, Bash, or PowerShell)