Senior Product Manager

Ordergroove is a remote-first company focused on transforming commerce by prioritizing relationships over transactions. They are seeking a Senior Product Manager to lead the development of their Relationship Commerce platform, focusing on AI-powered experiences and driving product strategy to enhance customer relationships for various brands.

Responsibilities:

• Drive the Merchant Growth Roadmap – Own a critical slice of the product area at the heart of Ordergroove's value, defining how merchants get started, see value, and grow. You'll lead initiatives across onboarding, incentives, cancellations, and daily workflows, pairing strong execution with clear strategic thinking
• Ship AI-Powered Experiences – Help bring AI to life across merchant and subscriber experiences, agents that automate workflows, intelligence that surfaces the right action at the right moment, and personalization that drives measurable retention and growth. Treat AI as a core capability, not a feature bolt-on
• Apply an Experience-First Lens – Bring a strong UI/UX sensibility to merchant-facing workflows, working closely with Design and Engineering to deliver best-in-class self-service. You'll advocate for intuitive, opinionated product design that turns satisfied merchants into raving fans
• Operate as a Visible Product Owner – Be the Product voice for your area with meaningful exposure to senior leadership. You'll earn trust across Product, Engineering, GTM, and Operations, and contribute to shaping strategy, prioritization, and how Product shows up across the company
• Contribute to Product Strategy & Direction – Help define and communicate a clear product vision for your area aligned to company goals and customer needs. Translate strategy into focused roadmaps that emphasize outcomes over output and provide clarity across teams
• Drive Cross-Functional Alignment – Partner closely with Engineering, Design, Data, Operations, and Go-To-Market teams to align on priorities, trade-offs, and execution, ensuring solutions drive adoption, retention, and revenue
• Champion Customer-Led Decision Making – Ground product decisions in deep customer understanding, leveraging direct merchant engagement, research, and data to balance merchant needs with end-consumer impact
• Deliver with Accountability – Own execution from discovery through launch and iteration. Define success metrics, assess outcomes, and continuously refine based on learnings and market signals

Requirements:

• 5+ years of product management experience with proven success in SaaS, ecommerce, or subscription businesses
• Track record of delivering measurable impact at scale on complex product surfaces
• Curiosity about and exposure to AI or ML-powered product experiences — interest in shipping agents, intelligent automation, personalization, or applied LLM features in production
• Strong customer empathy with experience leveraging qualitative and quantitative insights
• Excellent partnership, communication, and influencing skills across technical and non-technical stakeholders and teams
• Proven experience driving product decisions tied to business outcomes such as revenue growth, retention, expansion, or operational efficiency
• Comfort operating in ambiguous, fast-growing environments, bringing clarity, structure, and momentum where none exists
• Background in metrics, experimentation frameworks, and data-informed prioritization
• Experience with Agile product development practices
• Experience in ecommerce or subscription-based D2C brands
• Experience working closely with applied AI or ML engineering teams