Principal Product Manager

Ordergroove is a remote-first company focused on transforming commerce by prioritizing relationships. They are seeking a Principal Product Manager to lead the development of their Relationship Commerce platform, focusing on AI-powered solutions and enhancing customer experiences.

Responsibilities:

• Own & Scale the Merchant Growth Pillar – Take full ownership of the product area at the heart of Ordergroove's value, defining how merchants get started, see value, and grow. You'll lead high-stakes initiatives across onboarding, incentives, cancellations, and daily workflows, pairing strong execution with clear strategic direction beyond the current roadmap
• Ship AI as a Foundational Capability – Lead the application of AI across merchant and subscriber experiences, agents that automate complex workflows, intelligence that surfaces the right action at the right moment, and personalization that drives measurable retention and growth. Treat AI as core infrastructure, not a feature bolt-on
• Raise the Bar on Experience-First Product Design – Apply a strong UI/UX lens to merchant-facing workflows, working closely with Design and Engineering to deliver best-in-class self-service. You'll advocate for intuitive, opinionated product design that turns satisfied merchants into raving fans
• Operate as a High-Impact, High-Visibility Product Leader – Serve as a senior Product voice for Merchant Growth with regular C-suite exposure and influence. You'll earn trust across Product, Engineering, GTM, and Operations, and be a key voice in shaping strategy, prioritization, and how Product shows up across the company, leading through influence, not org chart
• Set Product Strategy & Direction – Define and communicate a clear, long-term product vision aligned to company goals and customer needs. Translate strategy into focused roadmaps that emphasize outcomes over output and provide clarity across teams
• Drive Cross-Functional Alignment – Partner deeply with Engineering, Design, Data, Operations, and Go-To-Market teams to align on priorities, trade-offs, and execution, ensuring solutions drive adoption, retention, and revenue
• Champion Customer-Led Decision Making – Ground product decisions in deep customer understanding, leveraging direct merchant engagement, research, and data to balance merchant needs with end-consumer impact
• Deliver with Accountability – Own execution from discovery through launch and iteration. Define success metrics, assess outcomes, and continuously refine based on learnings and market signals

Requirements:

• 8+ years of product management experience with proven success in SaaS, ecommerce, or subscription businesses
• Track record of owning strategy and delivering measurable impact at scale on complex, technical product surfaces
• Hands-on experience shipping AI or ML-powered product experiences: agents, intelligent automation, personalization, or applied LLM features in production
• Strong customer empathy with experience leveraging qualitative and quantitative insights
• Excellent partnership, communication, and influencing skills across technical and non-technical stakeholders and teams. Proven ability to lead through influence without direct authority
• Experience owning product strategy across multiple product areas or workstreams
• Proven experience driving product decisions tied to business outcomes such as revenue growth, retention, expansion, or operational efficiency
• Comfort operating in ambiguous, fast-growing environments, bringing clarity, structure, and momentum where none exists
• Background in metrics, experimentation frameworks, and data-informed prioritization
• Experience with Agile product development practices
• Experience in ecommerce or subscription-based D2C brands
• Experience working closely with applied AI or ML engineering teams