Technical Support Engineer

Continia Software is a Danish company focused on helping small and medium-sized businesses automate financial and administrative processes through integrations with Dynamics 365 Business Central. They are seeking a Technical Support Engineer to provide high-quality support to partners, troubleshoot issues, and collaborate with development teams to resolve complex challenges.

Responsibilities:

• Provide daily support to Microsoft Dynamics partners through our web‑based helpdesk, assisting with troubleshooting, installation, configuration, and usage of Continia products
• Reproduce and validate reported issues and collaborate with our development team to resolve them
• Create and maintain clear, valuable knowledge‑base articles
• Collaborate with solution specialists and product teams on complex support cases and feature requests
• Represent Continia at industry and company events to support broader team and company initiatives

Requirements:

• Positive, customer‑driven, decisive, and organized attitude
• Proactive problem-solver
• Ability to support partners and customers in implementing solutions for Microsoft Dynamics 365 Business Central
• Experience in troubleshooting, installation, configuration, and usage of Continia products
• Ability to reproduce and validate reported issues
• Collaboration with development team to resolve issues
• Creation and maintenance of knowledge-base articles
• Collaboration with solution specialists and product teams on complex support cases
• Representation of Continia at industry and company events
• Positive, service-minded attitude
• Ability to thrive in an environment where accountability and independence are key
• Pride in delivering outstanding support
• Experience with Dynamics 365 Business Central, Dynamics NAV, or other ERP systems
• Understanding of basic accounting or bookkeeping processes
• Excellent interpersonal skills and comfort interacting with diverse internal and external stakeholders
• Strong written and verbal communication skills in English
• Proactive, can-do attitude with a focus on high-quality service
• Experience with Zendesk
• Ability to travel on occasion