Support Engineer (USA Only - 100% Remote)

Close is a CRM company focused on helping teams sell more effectively. They are seeking a Support Engineer who will combine customer empathy with technical skills to build tools and improve processes while also managing technical support tasks.

Responsibilities:

• Build tools that compound
• Write Python scripts and internal tooling for imports, data cleanup, deduplication, and reporting
• Create customer-facing utilities that solve problems at scale
• Own problems end-to-end
• When you spot something broken or slow, you don't file a ticket and move on
• You investigate, prototype a fix, and ship it
• Support engineers here act as project owners - scoping work, building solutions, and iterating based on what they're seeing in real customer conversations
• Spend time with customers
• Handle technical support tickets roughly one day a week - API questions, data migrations, integrations, complex troubleshooting
• Improve our API ecosystem
• Write clear bug reports and reproductions for engineering
• Contribute to documentation and API examples based on real-world usage patterns
• Experiment and ship
• Test new AI tools, workflows, and automation approaches

Requirements:

• 1+ years writing Python to solve real problems - APIs, data transformations, automation
• Understanding of how the web works: what happens between a browser request and a rendered page, how APIs talk to each other, how data moves through systems
• Experience in customer-facing roles
• Ability to explain technical concepts clearly and guide customers
• Structured and precise writing skills
• Ability to document work and write bug reports
• Effective collaboration in an async-first, fully remote environment
• Ownership of problems and ability to move with urgency
• Located in US time zones (ET, CT, MT, or PT)
• Experience building internal tools or creating workflows that saved real time
• Familiarity with AI tools like Claude, ChatGPT, Copilot