Customer Service Representative (Remote After Training)

TEKsystems is a leading provider of business and technology services, and they are seeking an enthusiastic Online Banking Specialist to join their digital banking team. In this role, you will provide exceptional service to online banking users, helping them navigate digital banking tools and resolve issues via phone and email.

Responsibilities:

• Deliver outstanding customer service via phone and email, addressing questions with professionalism, empathy, and accuracy
• Support high‑volume inbound calls related to online banking access, troubleshooting, and account inquiries
• Respond to internal and external email inquiries using strong written communication skills
• Serve as a liaison between online banking customers and third‑party service providers
• Process new online banking enrollments and perform maintenance on existing accounts
• Troubleshoot technical issues and guide customers through digital banking solutions
• Assist other call center teams as needed in a fast‑paced, collaborative environment

Requirements:

• Minimum 1 year of customer service experience in a fast‑paced environment (retail, hospitality, restaurant, corporate, etc.)
• Prior call center or high‑volume phone experience
• Strong verbal and written communication skills—professional email writing is essential
• Ability to troubleshoot basic technology issues and explain solutions clearly
• Excellent multitasking, organization, and problem‑solving abilities
• Reliable attendance and strong sense of urgency
• Comfortable navigating multiple systems (10+ platforms daily)
• Empathetic, customer‑centric mindset with the ability to make sound decisions independently
• High school diploma or GED
• High‑volume call handling (50+ calls per day)
• Customer service excellence
• Quick learner with strong information retention
• Strong computer proficiency
• Bilingual Spanish is a major plus