Sr. Program Manager - Customer Success Programs

Samsara is the pioneer of the Connected Operations™ Cloud, which helps organizations harness IoT data to improve their operations. The Senior Program Manager will lead large-scale, cross-functional programs to enhance the Customer Success organization, focusing on retention, operational scalability, and stakeholder alignment.

Responsibilities:

• Own and manage core Customer Success cadences, including QBRs, risk reviews, top deal reviews, and internal planning forums, ensuring consistent structure, clear outputs, and strong follow-through
• Drive end-to-end coordination of key CS meetings and execution moments, including blitz days and cross-functional cadences, ensuring alignment, accountability, and high-quality execution
• Build and maintain the CS operating calendar, including planning cycles, key milestones, and recurring forums, to ensure alignment across teams and visibility into priorities
• Partner with Product, Enablement, and CS leadership to manage the new product release calendar, ensuring readiness, communication, and effective rollout to the field
• Partner closely with Customer Success, Sales, Support, Product, Operations, and Finance to drive clear ownership, communication, and alignment across all core programs
• Track program effectiveness through defined KPIs and feedback loops, and continuously improve cadences to drive better execution and customer outcomes

Requirements:

• Bachelor's degree from a 4-year institution; MBA a strong plus
• 6-8 years of experience in program management, sales operations, strategy, or consulting, ideally in a high-growth B2B SaaS environment
• Demonstrated success leading cross-functional GTM programs that improve sales execution and scalability
• Strong program management skills with expertise in end-to-end delivery (i.e. framing the need, scope requirements, document project roadmaps, partnering with teams, defining KPIs and reporting out on results)
• Ability to ramp up quickly on business priorities and derive insights from data to inform decisions
• Strong communication and written language skills including clear and concise documentation
• Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates and cross-functional partners
• Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs
• Experience with B2B hardware and SaaS products
• PMP certification, Agile/Scrum Certification
• Experience using AI-powered tools to accelerate program design, automate execution tasks, or surface strategic insights