A/V equipment

General tasks

Installation and configuration of hardware, software, systems, printers, and scanners.
Supervision and maintenance of IT systems.
Timely response to service problems and requests.
Repair and replacement of equipment as needed.
Providing support and guidance to end users, especially for "how-to" questions.
Transferring or escalating incidents, requests, and queries to other support groups when outside their responsibility.
Updating and maintaining technical knowledge bases (including problems, known errors, technical guides, procedures, etc.).
Identifying, documenting, and training the Service Desk team on issues that can be resolved by them.
Managing IT change controls and requests as part of their core service functions.
Collaborating with the Service Coordinator and, if necessary, the SDM to ensure proper service delivery for tasks not initially defined.
Smart Hands for the site.
VIP Support.

Desktop Support

HP hardware with some Dell hardware -
Windows 10 & 11 In the lab Windows 7, XP or versions
Intune is a cloud-based service that helps organizations manage and secure devices
Autopilot - enables organizations to automate the entire device activation and user assignment process with a one-time setup.
SCCM Moving off of SCCM - a comprehensive, client-based management suite designed for IT administrators to deploy, manage, and secure large numbers of Windows-based devices.
Azure a virtualized computing experience hosted in Microsoft s public cloud rather than on physical, local hardware
JAMF for MAC - a leading (MDM) software platform designed exclusively to manage, secure, and configure Apple devices including macOS, iOS, iPadOS, and tvOS within organizations.
Linux - a free, open-source, Unix-like operating system (OS) based on the Linux kernel
Service Now Ticketing software a digital record used by organizations to track, manage, and resolve customer issues, technical problems, or service requests
SLAK Chat

ITIL: Knowledge of ITIL methodologies

AV & Desktop Support Engineer

Key skills