Accounts Receivable Clerk

Role: Accounts Receivable Clerk

Location: New Castle, DE

POSITION OVERVIEW:
Responsible for posting customer payments in a timely/accurate manner, researching/reconciling account discrepancies, scanning payments into the bank, keeping accurate notes of all communication related to accounts within the Sapphire system. The AR Liaison will work closely with retailers, sales, warehouse, drivers, customer service, Customer Account Services and others to collect outstanding balances owed and resolve discrepancies in a timely manner.

GENERAL ACCOUNTABILITIES:
Post customer payments in an accurate/timely manner, resolve payment discrepancies in a timely manner, notify customers/sales of account issues as needed, monthly statement distribution-email specific accounts. Able to work independently without supervision and with others as a team, maintain good working relationships, ensure that customer service is held to the highest standard and customer accounts are reconciled and kept up to date with attention to detail and accuracy. Escalate situations to AR manager as needed, accurately/effectively handle a large volume of customer/driver calls. Ability to problem solve under pressure with tight deadlines.