Technical Writer II, (Software)

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

 

Your Impact

As a Technical Writer for our Product Enablement team, you'll collaborate with Product Managers and Engineering to create content that promotes customer understanding of our products and services. You’ll devise efficient content strategies and enable customer success through detailed documentation. We're seeking someone who is passionate about clear communication and ready to apply AI technologies to improve documentation process efficiency.

What You'll Do

• Write and update release notes, end-user, administrator, and developer documentation, and UI strings for Axon products.
• Build deep customer empathy and continually improve documentation based on customer feedback.
• Collaborate with cross-functional teams such as Product Management, Product Design, Engineering, Customer Support, Training, Marketing, Account Management, and Sales.
• Perform content analysis and develop documentation plans for new features and products.
• Evangelize best practices for technical communications across Axon, including AI workflow enhancements.
• Partner with the training team to promote content reuse and efficient content and learning plans.
• Work in a content management system to create, review, and deliver our content to multiple platforms.
• Assist with documentation translation workflows and processes.

Location: This role is based out of one of our R&D hubs (Atlanta, Denver, Seattle, Scottsdale or Boston office) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation.
Reports to: Senior Manager, Product Enablement
Direct Reports: None

Your Day-to-Day

As Technical Writer, you will:

• Use content authoring and other software to create, review, and deliver technical content to customers.
• Implement AI technologies to improve content development, from generating initial drafts to automating translation and improving quality control of documentation.
• Collaborate closely with Engineering and Product teams to ensure that documentation reflects the latest updates and user experience guidelines.
• Evangelize best practices for technical communication within cross-functional teams, promoting the efficient reuse of content and consistent style across documentation.
• Contribute to special initiatives, as needed.

What You Bring

• 5+ years experience in technical writing or related discipline (e.g., technical training, technical support).
• Demonstrated ability to apply AI tools to accelerate technical content production, applying strong judgment in balancing speed and quality.
• Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision-makers.
• Experience producing user documentation including installation guides, configuration guides, and online help. Related experience considered.
• Experience writing documentation for a broad portfolio of products.
• Familiarity with producing materials across both hardware and software products preferred; prior expertise in one is a must.
• Strong working knowledge and application of style guides and industry practices.
• Strong experience with writing in HTML and markdown editors.
• Project management experience.
• Experience with the following systems and tools:
• MadCap Flare
• Atlassian JIRA
• Adobe InDesign
• Desired experience:
• Experience with law enforcement agencies, criminal justice, or other public safety organizations.
• Experience with cloud computing, networking, and related computer hardware.
• Experience writing and reviewing UX copy.
• Experience creating basic how-to video content to supplement written documentation.

Benefits That Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Opportunities for growth and development
• An award-winning culture committed to diversity, inclusion, and innovation

 

 

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.