Customer Service Associate (Fixed Term 6 Months)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Why join us

An opportunity has arisen for a temporary – 6 months  ‘Customer Service Associate’ within the AD&M team based in Israel. The purpose of this role is to interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.

Your main responsabilities

• Be the primary interface on a day-to-day basis with direct account responsibility for accounts in Israel
• Carry out contract review on orders/schedules and process in SAP system
• Direct collaboration on specific customer portals
• Progress / expedite orders as requested
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Have regular reviews with your account base to discuss OTD, backlog, general support issues
• Review, action and issue all relevant order related reports
• Answer technical queries from customer as required using intranet technical reference and be able to offer alternatives using the available recourses.
• Use Excel extensively to create and update pricing spreadsheets

Your ideal background

• Excellent interpersonal skills
• An excellent telephone manner
• The ability to communicate with customers and people at all levels of the organization.
• The ability to work in a team
• Flexibility
• Have an organized / methodical way of working, accurate with an eye for detail
• Demonstrable experience of handling customers and working in a highly customer orientated environment
• Experience on SAP, E-commerce
• The ability to work under pressure to tight deadlines
• Excellent Excel and Word skills
• Ideally have a sound product knowledge of harness components
• Excellent Israeli and English Language Skills
• 2-3 years of Experience in a comparable industrial Customer Service environment (B2B)

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

 

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Group

 

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.