Customer Service Supervisor - ES

Republic Services, Inc. is a leader in the environmental services industry, providing a comprehensive set of products and services including recycling and waste management. The Customer Service Supervisor - Environmental Solutions will manage a team of Customer Support Specialists, ensuring efficient handling of complex projects and high-level customer concerns while interfacing with various stakeholders to ensure smooth operations.

Responsibilities:

• Works with sales representatives on pricing, scheduling and transportation issues
• Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies
• Recommends approaches and services to provide customers with exceptional service
• Determines work procedures, prepares work schedules, and expedites workflow
• Studies and standardizes procedures to improve efficiency
• Interfaces with customers and operations to make sure projects are completed as requested
• Provides proposals in reply to customer's requests for services
• Makes decisions on how to schedule and coordinates transportation services
• Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department
• Ensures that customer service supports sales representatives in their effort to secure and maintain a client base
• Gathers information and completes audits from customers
• Partners with attorneys to draft and revise contracts
• Create budgets and tracks expenditures
• Provides training and guidance to staff to ensure performance goals are established, tracked and achieved
• Manages customer service function to ensure smooth and efficient operations
• Participates in strategic planning to sustain and grow programs and service
• Performs other job-related duties as assigned or apparent

Requirements:

• Advanced knowledge of Excel, Word, and PowerPoint
• Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies
• 5+ years of hazardous waste management industry experience