Program Manager, Supplemental Benefits Strategy & Operations

Clover Health is seeking a highly experienced Program Manager to lead vendor management and large-scale implementations across its supplemental benefits portfolio. The role involves coordinating with internal stakeholders and external partners to implement and optimize benefit programs that enhance member value and plan performance.

Responsibilities:

• Own end-to-end program management for supplemental benefit implementations, ensuring successful delivery from requirements through launch and ongoing optimization
• Lead vendor management across multiple benefit categories, including vision, hearing, fitness, OTC, and rewards, serving as the primary point of accountability for vendor performance and delivery
• Drive large, complex implementations by coordinating across Plan Product, Operations, Call Center Operations, Compliance, and external partners
• Develop and manage detailed project plans, timelines, and governance structures to ensure alignment and execution across multiple workstreams
• Establish, track, and report on key performance indicators and service level agreements (SLAs) across vendors and internal teams
• Identify risks, dependencies, and operational gaps early, and drive resolution through structured problem-solving and cross-functional collaboration
• Partner with vendors and internal stakeholders to improve operational processes, member experience, and scalability of benefit delivery
• Support ongoing optimization of Clover’s supplemental benefits portfolio through data-driven insights and continuous improvement initiatives

Requirements:

• 4–6+ years of experience in program management, operations, or strategy, with a strong track record of leading large, complex implementations
• Deep experience with vendor management, including overseeing performance, managing SLAs, and driving accountability
• Strong domain expertise in supplemental benefits within Medicare Advantage
• Working knowledge of key healthcare operational functions, including network management, claims processing, call center operations, and billing
• Highly organized and able to manage multiple complex workstreams simultaneously
• Strong analytical and problem-solving skills, with the ability to identify root causes and drive resolution
• Thrive in cross-functional environments and can influence stakeholders without direct authority
• Comfortable operating in a fast-paced, evolving environment and building structure where needed
• Experience in Medicare Advantage and familiarity with core operational functions such as network, claims, call center, and billing