Customer Service Representative-Call Center - Remote

Brown & Brown is a leading E&O insurance broker, providing insurance brokerage and program administration services. The Customer Service Representative will be responsible for handling inbound customer phone calls and assisting with various inquiries to ensure customer satisfaction.

Responsibilities:

• Support incoming calls, emails, and online chats from customers
• Handle basic coverage questions, assist with enrollment, premium inquiries, and cancellation requests
• Respond to questions and requests from clients/customers/agents quickly and accurately
• Record details of all customer interactions including requests, inquiries, comments, complaints and then record details of actions taken
• Retrieving and responding to voicemail and emails
• Occasional outbound call campaigns

Requirements:

• Exceptional listening, communication and writing skills with the ability to handle difficult and detailed inbound/outbound calls
• Must be able to listen effectively to Customers, Leaders, and Teammates and respond in a respectful manner
• Excellent computer skills including Microsoft Excel, Word, Outlook
• Ability to multi-task between various software programs
• Some call center experience desired
• Customer service experience desired
• High School diploma/GED
• Must become a licensed Property & Casualty Insurance Agent within 90 days of hire including passing the state of California's extensive background investigation and completing the mandatory 52 hours of licensing education
• Must be able to go into the office (in Orange, CA) for onboarding, teammate meetings and to pick up/return office equipment