Advanced Engineering Technical Specialist (Remote)

Danaher Corporation, through its operating company Beckman Coulter Diagnostics, is a global leader in clinical diagnostics committed to improving patient health. The Advanced Engineering Technical Specialist will troubleshoot complex issues with Field Service Engineers and provide escalation support, utilizing resources to drive continuous improvement.

Responsibilities:

• Troubleshooting with Field Service Engineers across NACO
• Assisting in resolving complex issues through experience
• Utilizing available resources
• Thinking outside the box
• Mentoring and supporting teammates via phone or WorkLink
• Providing escalation support to resolve complex repairs
• Using DBS and other available tools to drive change and lead continuous improvement

Requirements:

• Experience mentoring and supporting teammates via phone or WorkLink, eliminating the need for follow-up service calls
• Demonstrated ability to provide escalation support to resolve complex repairs; History of using DBS and other available tools to drive change and lead continuous improvement
• Minimum of 6 years of field experience, demonstrating deep expertise in the Access and DxI product lines and the ability to assess complex, contributing variables to drive accurate root‑cause analysis
• Ability to travel – 10% or as needed for training and/or hands-on mentoring
• Must have a valid driver's license with an acceptable driving record
• Customer Technical Support
• Supporting Chemistry Product Lines DxC and AU