Customer Success Program Manager

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The Customer Success Program Manager is responsible for designing, executing, and scaling customer success programs that drive adoption, expansion, and retention while providing measurable outcomes for HPE Networking customers, partners, and internal stakeholders.

Responsibilities:

• Design and manage scalable customer success programs (e.g. onboarding, adoption, renewals, partner programs)
• Own program roadmaps, timelines, dependencies and success criteria and metrics
• Partner closely with PLM, Sales, Support, Channels and Marketing to align on customer initiatives and stakeholder feedback
• Act as a customer success liaison for product/service launches and major platform or process updates
• Develop and optimize onboarding and enablement framework for new solutions and services
• Drive service/product adoption and value realization through structured engagement programs
• Implement and refine customer success processes, playbooks, and automation
• Partner with Operations to optimize CS Platform and reporting dashboards
• Drive consistency and scalability as services and programs grow

Requirements:

• First Level University degree
• 7+ years in project management roles or in like roles/businesses
• Previous experience within channel partners driving customer success, creating strategy and executing upon strategy
• Experience with systems such as CS Cloud and Totango
• PMP Certification is highly preferred
• Demonstrates an in-depth understanding of key Services' operational policies, processes and methodologies applicable to project management
• Speaks with authority to most layers of depth related to project management methods
• Makes use of and contributes to Services PM Profession community