Mass Market Solutions Engineer

Zoom Communications is seeking a Mass Market Solutions Engineer to join their dynamic team. In this role, you will master the Zoom Platform, enabling tailored technical solutions and ensuring operational success across diverse business environments.

Responsibilities:

• Designing next generation communication solutions for Zoom customers
• Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers
• Translating customer problems into technical solutions and business outcomes
• Communicating strategic value of Zoom over offers
• Preparing responses to RFQ/RFPs
• Working cross-functionally within Zoom to deliver customer happiness
• Learning and growing with Zoom's platform as it constantly and rapidly evolves

Requirements:

• Bring 1-2 years of technical experience in SaaS technologies
• Demonstrate business acumen and excellent communication skills
• Have SaaS Sales, Customer Success, or Tech Support experience
• Communicate complex technical concepts clearly and effectively across diverse audiences
• Understand solution sales and the sales cycle
• Be flexible and able to function in a high growth environment
• Be adaptive to the rapid changes and enhancements of an AI powered UCaaS solution across all product lines
• Have knowledge in UCaaS and ISV market
• Understand Zoom partner and ecosystem partners, products and applications