Mass Market Solutions Engineer

Zoom is a leading collaboration platform dedicated to helping people stay connected. As a Mass Market Solutions Engineer, you will bridge client requirements with innovative technologies to create tailored technical solutions, ensuring seamless integration and operational success across various business environments.

Responsibilities:

• Designing next generation communication solutions for Zoom customers
• Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers
• Translating customer problems into technical solutions and business outcomes
• Communicating strategic value of Zoom over offers
• Preparing responses to RFQ/RFPs
• Working cross-functionally within Zoom to deliver customer happiness
• Learning and growing with Zoom's platform as it constantly and rapidly evolves

Requirements:

• 1-2 years of technical experience in SaaS technologies
• Demonstrate business acumen and excellent communication skills
• Have SaaS Sales, Customer Success, or Tech Support experience
• Communicate complex technical concepts clearly and effectively across diverse audiences
• Understand solution sales and the sales cycle
• Be flexible and able to function in a high growth environment
• Be adaptive to the rapid changes and enhancements of an AI powered UCaaS solution across all product lines
• Have knowledge in UCaaS and ISV market
• Understand Zoom partner and ecosystem partners, products and applications