Product Manager, Mortgage Servicing Rights Administration

Lakeview Loan Servicing, LLC. is seeking a Product Manager to lead within their General Operations division. This role focuses on overseeing vendor data intakes and ensuring the accuracy and reliability of data to drive operational efficiency and scalability.

Responsibilities:

• Define and maintain the roadmap for data integration, normalization, intake, reconciliation, and monitoring capabilities, balancing immediate operational needs with long-term scalability
• Establish metrics and SLAs for intake timeliness and reliability; publish KPI dashboards tracking accuracy, completeness, timeliness, and exception rates
• Establish and enforce quality controls to ensure accuracy, completeness, and timeliness
• Oversight of the end-to-end vendor feeds (SLAs, file specs, change control, cutovers), ensuring timely ingestion and reconciliation with loan-level documentation
• Oversee systems and platforms used for data validation, exception handling, and process automation
• Partner with Technology to evolve platforms for ingestion/orchestration, data validation, exception handling, and process automation
• Collaborate with the Optimization Team and peer Product Managers to align processes, share best practices, and drive efficiencies
• Act as the primary liaison between Operations leadership, vendors, and internal tech teams to ensure alignment on roadmap priorities and risk management
• Promote reporting, development, and monitoring of KPIs for data accuracy, process-health, and exception rates; communicate results to leadership
• Promote automation, workflow streamlining, and governance improvements to reduce manual work and increase efficiency

Requirements:

• Bachelor's degree in any concentration that has exposure and experience in the relevant technical skills, or equivalent work experience
• Minimum of 2+ years of data analysis experience
• 7+ years in process optimization, operations, or data-driven roles, with at least 2 to 3 years in a leadership role
• Familiarity with mortgage servicing operations, regulatory requirements, and workflow systems
• Strong communication skills with the ability to bridge business needs and technical execution
• Data-driven mindset with experience in KPI design, dashboarding, and operational reporting
• Analytical Skills: Ability to identify trends, solve complex problems, and generate actionable insights
• Time Management: Proven ability to prioritize tasks, work efficiently under pressure, and meet deadlines
• Communication: Strong verbal and written communication skills, with an ability to present complex ideas effectively
• Detail-Oriented: Organized, meticulous, and focused on delivering high-quality work
• Collaboration & Leadership Potential: Ability to work collaboratively within cross-functional teams, with a proactive approach in mentoring and supporting peers
• Background in the mortgage, financial, or banking industry is a plus