About this role
DriveTime is a family of brands that includes SilverRock, specializing in automotive warranties and ancillary products. The Customer Service Representative is responsible for managing customer interactions through phone calls, providing assistance with warranty inquiries, and contributing to a customer-friendly claims process.
Responsibilities:
- Responsible for inbound and outbound phone calls educating and answering questions regarding the customer's warranty
- Anticipate customer needs by evolving self-service options while providing world-class customer service
- Navigate customer interactions and manage customer conflict in a fast-paced call center environment
Requirements:
- High School diploma required
- 3+ years of experience working in a customer service role with conflict resolution
- Must be located in AZ, FL, GA, NC, TN, TX, UT or NV
- Associate or Bachelor's degree
- Experience in the automotive industry
- Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing