Technical Support Engineer

Young Future Architects is a forward-thinking organisation focused on innovative design, digital solutions, and modern architectural services. They are seeking a skilled Technical Support Engineer to provide advanced technical support, resolve system issues, and ensure the smooth operation of digital tools and infrastructure used by their teams.

Responsibilities:

• Provide technical support for software, hardware, and system-related issues
• Troubleshoot and resolve escalated technical problems
• Support architecture and design software tools (e.g., CAD, BIM platforms)
• Assist with system configuration, setup, and maintenance
• Monitor system performance and identify recurring issues
• Collaborate with IT and engineering teams to resolve complex issues
• Document solutions, processes, and troubleshooting guides
• Support onboarding and technical setup for new team members

Requirements:

• Proven experience as a Technical Support Engineer or similar role
• Strong troubleshooting skills across software, hardware, and networks
• Familiarity with Windows and/or macOS systems
• Experience supporting design or architecture tools (AutoCAD, Revit, etc. preferred)
• Basic understanding of networking and cloud-based tools
• Strong communication and problem-solving skills
• Ability to work independently in a remote environment
• IT certifications (e.g., CompTIA A+, Network+) preferred