ServiceNow Engagement

Role Overview: We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment.

The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization.

Strategic Delivery: Lead the end-to-end delivery of ServiceNow engagements, managing scope, schedule, budget, and governance for parallel workstreams.

Stakeholder Management: Act as the primary point of contact for project leadership, facilitating workshops, steering committee meetings, and regular status reporting.

Compliance & Governance: Ensure all platform configurations and architectural decisions adhere to FedRAMP security standards and public sector regulatory requirements.

Methodology Leadership: Apply NowCreate or similar Agile/Scrum methodologies to drive successful outcomes, managing sprint planning, backlogs, and RIDAC (Risks, Issues, Decisions, Action Items, and Changes) logs.

Cross-Functional Orchestration: Coordinate between Business Analysts, Developers, and Architects to translate complex business requirements into scalable technical solutions.

Quality Assurance: Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure high adoption rates and client satisfaction.

Experience: 8+ years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations.

Technical Depth: Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM).

Education: Bachelor s degree in Computer Science, Information Technology, Business, or a related field.

Public Sector Knowledge: Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment.