Job Code: 92020 Salary Grade: 17 FLSA: Exempt

$52,266 - $68,207 - $84,148

Essential Duties and Responsibilities

Career Coaching and Participant Support

Conduct intake, orientation, and initial assessment of participants entering DeKalb WORKS programs.
Develop individualized employment and career plans based on participant goals, skills, and barriers.
Provide one-on-one coaching related to career exploration, goal setting, work readiness, and job retention.
Assist participants with resume development, interview preparation, job search strategies, and workplace expectations.
Monitor participant progress throughout training, employment, and follow-up periods.
Connect participants to supportive services that reduce barriers to participation, including transportation, childcare referrals, work-related tools, and other approved supports.
Maintain regular communication with participants to encourage engagement and successful completion.

Case Coordination

Maintain accurate participant records, service documentation, case notes, and follow-up activity in program systems.
Ensure participant files are complete and compliant with program requirements.
Coordinate referrals to training providers, employer partners, and supportive service resources.
Track participant milestones, credentials earned, and employment outcomes.

Outreach and Community Engagement

Develop and implement outreach strategies to recruit eligible participants into DeKalb WORKS workforce programs.
Represent DeKalb WORKS at community meetings, workforce events, schools, faith-based organizations, libraries, and partner agencies.
Build relationships with referral partners including community-based organizations, educational institutions, and social service providers.
Coordinate information sessions, workshops, and outreach presentations that explain available workforce opportunities.
Support public awareness campaigns that promote workforce services to underserved populations.

Program Promotion and Communications

Assist in distributing outreach materials, flyers, digital communications, and program announcements.
Support recruitment efforts for targeted workforce initiatives, sector-based training cohorts, youth programming, and special projects.
Gather participant success stories and community feedback to strengthen outreach strategies.

Collaboration and Reporting

Collaborate with job developers, business services staff, and program leadership to align participant preparation with employment opportunities.
Prepare outreach reports, recruitment summaries, and participant engagement updates.
Participate in team meetings and program planning efforts.

Minimum Qualifications

Bachelor’s degree in human services, workforce development, education, social work, public administration, or related field preferred.
Experience in workforce development, case management, career counseling, outreach, education, or community engagement.
Strong communication and relationship-building skills.
Ability to work effectively with diverse populations and individuals facing barriers to employment.
Strong organizational and documentation skills.

Preferred Knowledge

Knowledge of Workforce Innovation and Opportunity Act workforce service models
Understanding of workforce barriers and supportive service strategies
Familiarity with DeKalb County community resources
Experience using case management systems

Performance Measures

Career Coach and Outreach Coordinator (Employment & Training Analyst, Senior)

Key skills