Account Manager 3

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Maintain post-sale contact with customers in order to facilitate a positive and productive long-term relationship. Serve as the primary contact for the assigned customers. Enhance the company's position and reputation by properly servicing and corresponding with all assigned accounts in a dependable and timely manner. Engage in up-sell opportunities on current and future customer projects. Identify and sell RR Donnelley capability to existing accounts to expand service offerings. Manage customer inquiries regarding customer orders in process and future orders pending. Provide tactical support to sales and management, providing information regarding customer issues, needs and opportunities. Prepare RFPs and RFQs and put together sales collateral to use to secure new business and up-sell existing accounts. Enhance customer relationship by working closely with customer on the development of targeted solutions and new business opportunities.

Qualifications

• Responsible for the account management activities during and after the sale to enable the Sales representatives to focus on selling activities. Respond to customer requests and inquiries regarding current and future work. Resolve issues that may arise during production of customer products. Keep sales team informed of customer project status, progress, issues, enhancements and modifications as required.

• Assist in the implementation and execution of products and services sold. Consult with customers to understand business issues and goals, and works with customer to develop improved solutions to business needs.

• Independently engage customers to solicit up-sell opportunity and partner with Sales as a subject matter expert on sales calls to assist in securing new business opportunity and expand product offerings to customers.

• Develop and prepare sales product presentations for use on up-sell opportunity for the accounts managed and assist Sales with the development of sales collateral for new business opportunities.

• Prepare RFPs and RFQs on the accounts managed in effort to secure new business.

• Maintain accurate, complete, up-to-date customer files, in addition to detailed account history. Prepare sales reports and documentation regarding results, opportunities and challenges in the sales territory. Analyze reports and data to identify revenue and cost containment opportunities and new business opportunities.

• Maintain up to date knowledge of industry trends , new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives.

• May be involved in specific customer projects.

• Performs other related duties and participates in special projects as assigned.

Additional Information

RRD's current salary range for this role is $85,000 to $136,000. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All your information will be kept confidential according to EEO guidelines.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans