Supervisor, Drug and Alcohol Program

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• The role will lead the administrative aspect of the Drug and Alcohol program within our People group.
• This individual chosen for this role will oversee a team that is accountable for managing documentation and data pertaining to company and Department of Transportation (DOT) drug and alcohol program across all departments. Additionally, they will be tasked with generating periodic reports and conducting analysis, as well as ensuring preparedness for audits.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Own, govern, and execute all processes related to verified positive drug and alcohol test results, refusals, cancelled tests, and related regulatory determinations in accordance with 49 CFR Part 40 and the Company’s Designated Employer Representative (DER) requirements.
• Serve as the enterprise program owner for the Drug and Alcohol Second Chance Program, overseeing Substance Abuse Professional (SAP) engagement, treatment verification, return‑to‑duty eligibility determinations, and ongoing follow‑up testing plans.
• Exercise independent regulatory judgment to authorize or deny return to safety‑sensitive duties, ensuring strict and consistent adherence to DOT, FAA, and Company regulatory requirements.
• Ensure all case documentation, determinations, testing records, and supporting materials are accurate, complete, timely, and fully audit‑ready at all times.
• Lead, coach, and hold accountable a team responsible for high‑risk case management, documentation integrity, and precise compliance execution across a large and complex participant population.
• Coordinate closely with Third‑Party Administrators (TPAs), Medical Review Officers (MROs), SAP vendors, Legal, Labor, and internal business partners to ensure regulatory compliance is met without exception.
• Proactively identify systemic risk, repeat findings, and emerging compliance trends; design and implement corrective actions to prevent recurrence and mitigate regulatory and operational exposure.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or equivalent required.
• Three to four years of experience in a compliance, regulatory, or risk‑based role.
• Demonstrated experience managing DOT or FAA regulated programs, preferably involving drug and alcohol testing or safety‑sensitive functions.

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Human Resources, Business, Safety, or a related field, or equivalent experience.
• Five to six years of experience in DOT or FAA regulatory compliance, audit response, or enforcement‑sensitive program management.
• Direct experience managing positive test resolution, return‑to‑duty determinations, and follow‑up testing programs.

Skills, Licenses & Certifications

• Deep regulatory expertise in DOT and FAA drug and alcohol testing requirements, including 49 CFR Part 40 and 14 CFR Part 120, with demonstrated proficiency in managing verified positive tests, refusals, cancelled tests, return‑to‑duty determinations, and follow‑up testing plans in safety‑sensitive environments.
• Strong understanding of FAA Drug Abatement Program expectations, including inspection readiness, audit protocols, documentation standards, and potential enforcement actions, with the ability to proactively mitigate compliance risk.
• Advanced regulatory interpretation and judgment, with the ability to translate complex federal requirements into practical, compliant operational decisions while balancing safety, labor considerations, and organizational risk.
• Proven ability to apply regulatory standards consistently across high‑risk, case‑based scenarios, ensuring fairness, accuracy, and defensible decision‑making under strict oversight.
• Highly skilled in compliance documentation and records management, ensuring all testing results, determinations, and supporting materials are complete, timely, confidential, and audit‑ready.
• Strong analytical and problem‑solving skills, including the ability to identify trends, systemic risk, and recurring compliance gaps, and to develop corrective actions that prevent recurrence.
• Effective cross‑functional communication and influence skills, enabling close partnership with Legal, Labor Relations, TPAs, MROs, SAPs, and leadership on sensitive and complex matters.
• Demonstrated leadership capability, including coaching teams handling high‑risk cases, reinforcing accountability, and maintaining accuracy and consistency under compressed timelines and regulatory scrutiny.

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.