Solutions Engineer

NinjaOne is a company that automates IT management for over 30,000 customers, and they are seeking a highly skilled Solutions Engineer to join their global support team. This role focuses on providing technical consultation and support for their SaaS Backup product, engaging directly with partners to address technical challenges and enhance customer satisfaction.

Responsibilities:

• Act as a liaison between our partners and the internal team for all technical activities post launch
• Work closely with the internal team to provide prompt and professional troubleshooting for any technical challenges faced by clients
• Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients
• Provide high-quality technical consultation and support to drive high level of client satisfaction
• Assist partners in their upgrades and integration by providing technical support to ensure long-term success
• Be the voice of the partners and work with internal team to manage clients’ feature request prioritization
• Pro-actively advocate for NinjaOne’s product adoption by identifying opportunities in which our products can better fit with clients’ needs and technology
• Other duties as needed

Requirements:

• Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B / SaaS industry
• 3+ years of experience with Office 365 or Google Workspace Administration
• Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
• Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience
• Strong work ethic and does not mind working a few extra hours during peak times and across time zones when required
• Technical experience with SaaS solution distributors or Managed Service Providers (MSP's)
• Experience with cloud backup systems and/or similar technologies