Product Manager - Internal Tools

Alpaca is a US-headquartered self-clearing broker-dealer and brokerage infrastructure for various financial instruments. The Product Manager for Internal Tools will focus on resolving operational bottlenecks and transforming them into scalable solutions while collaborating cross-functionally to drive product roadmaps and enhance operational efficiency.

Responsibilities:

• Own Structural Bottlenecks: Own the product roadmap for Alpaca’s internal workflows and tooling. Drive root cause analysis and execute on the most complex and high-risk operational problems (e.g. AML/KYC workflows, reconciliations, corporate actions, cost basis processing, tax reporting, and security master/reference data management)
• Automation Strategy: Design systems and leverage internal tooling, AI, and workflow orchestration, so existing operations teams can support 100x growth. Eliminate critical failure modes by automating core workflows
• Delivery & Measurement: Define clear success metrics and SLAs. Write crisp specifications, map processes, and work cross-functionally to ship high-leverage tooling, iterating based on operational feedback
• Data-Driven Prioritization: Design and manage the data framework for selecting strategic projects, blending inputs from the Risk, Sales and Support
• Enforce Operational Readiness: Collaborate with Sales and Product to establish, manage, and enforce the operational capacity standards, acting as the critical check between ambitions and operational reality
• Platform Strategy & Sourcing: Drive critical Build vs. Buy evaluations for core platform components, ensuring compliance and optimal platform integrity

Requirements:

• Proven track record in Product Management or technical operations roles, with a focus on FinTech, Brokerage, or Payments platforms; including leading cross-functional projects and securing resources against competing initiatives
• Exceptional prioritization and judgment. Proven ability to measure product impact against risk and cost, influence senior stakeholders, and successfully defend 'not now' decisions with clear, actionable data
• A deep, demonstrated passion for following and applying workflow automation and AI trends pragmatically to brokerage operations
• Strong functional knowledge of brokerage or financial operations (settlements, reconciliations, client money, best execution, etc.) and regulatory compliance/risk mitigation
• Experience working with broker-dealer platforms, clearing firms, or trading infrastructure, with exposure to post-trade operational workflows
• Proficient with data, understanding complex system boundaries, and process mapping skills
• Direct experience with tax reporting, cost basis, corporate actions, or security master systems
• Strong familiarity with AI automation