Product Success Manager

Aha! is the world's #1 product development software, and they are seeking a Product Success Manager to work directly with customers providing consultative support. This role focuses on engaging with customers to enhance their product management experience and help them utilize Aha!'s software effectively.

Responsibilities:

• Work directly with customers to provide consultative support
• Interacting with customers rather than engineering teams
• Share expertise and demo our software to help other product teams build lovable products
• Provide meaningful support for customers
• Share insights with product teams to help anticipate evolving customer needs

Requirements:

• Three+ years of product management experience
• Experience working directly with customers
• Three+ years of experience defining, managing, and launching customer-facing experiences at a growing software or technology company
• Deep curiosity to learn complex tools and workflows (including advanced AI capabilities)
• Strong written communication skills
• Confidence to pursue dynamic opportunities
• You prefer interacting with customers rather than engineering teams
• You want to share your expertise and demo our software to help other product teams build lovable products