PC Support Analyst

Cleveland Brothers, the largest Cat® dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a PC Support Specialist.

 

Cleveland Brothers Equipment Co., Inc., your local Caterpillar dealership, is looking for a highly motivated self-starter to join our growing team of established and successful professionals.

 

Position Summary:

 

This position is the critical first line of support for our employees. You will provide exceptional technical support to the Cleveland Brothers' user base through telephone contact, email, and walk-in traffic for everything relating to technology.

 

Primary Responsibilities:

• Utilize iSupport software to open, track, and complete support tickets, and monitor helpdesk phone queue.
• Repair, Configure, and Swap computers and other hardware as required – Should be able to lift 40 pounds
• Respond to email, telephone, and walk-in requests for support for desktops, laptops, software, printers,
• VOIP phones, and mobile devices.
• Password Maintenance for DBSi, CWS (Corporate Web Security), and Active Directory/M365.
• A/D Account creation and administration.
• Support Caterpillar Software and Hardware.
• Occasional travel to branches for technical support operations. – Should possess valid driver's license.
• Punctual, on-site attendance is essential in this role.
• Other duties as assigned.

Skills / Knowledge / Qualifications:

Education:

• Associate degree in a computer-related discipline and 1 year PC support experience
• Or 2 – 3 years of extensive support responsibility if an individual does not possess an Associate Degree

Related Experience/Skills/Qualification

• M365/Azure cloud expertise desired
• Familiarity with Microsoft Defender and Endpoint Security
• Ability to communicate effectively, both orally and in writing
• Strong organizational skills
• Technical curiosity and a desire to understand and solve problems.
• Excellent Customer Service Attitude.
• Must be a team player.
• Strong technical knowledge and experience with Desktops, Laptops, Printers, Wireless Technology, Mobile Technology, Cloud Technology.
• Versed in Cyber Security best practice and keeps up with threat landscape.]
• Familiar with PC Imaging concepts and software.
• Experience with Smartphone technology products a plus.
• A+ or equivalent certification
• Certifications will change according to technology changes.

Due to elevated network access, all Members of IT Dept must agree to and sign confidentiality statement upon hire.

 

Why Join the Cleveland Brothers Team

• Market Leading Benefits Package: Medical, dental, vision, life insurance, 401(k) match, short- and long-term disability, health savings account, PTO, Profit Sharing Account.
• Advancement: Take your career to the next level with a dynamic organization that wants to see you succeed! In addition to room to grow in this role, there are limitless opportunities across 29 locations whether you want to move up, or into another division of the company.
• Stability – Cleveland Brothers has been around for 75 years. Experience tremendous job security in an essential role with an organization that is around for the long haul.

About Us: For nearly 80 years, Cleveland Brothers Equipment Co., Inc. has proudly served as the exclusive Cat® dealer for western, central, and northeastern Pennsylvania, northern West Virginia, and western Maryland. Since 1948, we've built a legacy as a trusted partner in the construction, mining, forestry, and agricultural sectors.

From our 30 locations, we deliver comprehensive solutions, including high-quality new, used, and rental equipment, genuine parts, and expert service.

Beyond our extensive machinery offerings, we provide diverse solutions, such as industrial engines and generators all supported by our knowledgeable team of professionals.

At Cleveland Brothers, we're more than a dealer; we're your dedicated partner committed to helping you achieve your goals. Discover how we can support your operations at www.ClevelandBrothers.com.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.